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Bidding here is deliberately plain: you register, we verify you by telephone, you inspect the asset and accept its terms, arrange any required verified deposit, and bid against a fixed clock. This page sets out each of those, and what happens after you win.
Register with an email address you can open, follow the confirmation link and add a telephone number you answer. Your number is private; staff use it for approval and to contact you about a lot you win.
A member of our staff telephones you and approves the account by hand. This is not automatic or instant, so register before the lot you want closes.
Check its photos, description, inspection arrangements, payment deadline, deposit and refund terms. Record your acceptance once per lot before your first bid.
The lot states its required amount and payment instructions. Pay outside the website by bank or MoMo, then report the transaction reference. Staff check the funds actually received. This is once per lot, not for every bid; a pending report does not enable bidding.
The first bid is the starting price. Every bid after it must clear the current price by at least the lot's increment. Your account, terms acceptance and any required verified deposit are checked before each bid.
At the published closing time the highest valid bid wins. Follow the lot's payment and collection terms. Staff verify payment before authorising collection; refunds are completed outside the website and recorded by staff.
Your email, staff approval and acceptance of the lot’s terms must be in place. Where the lot requires a bidding deposit, verified funds must also cover it. The database checks these requirements every time you bid.
Bids are direct: you enter an amount and it is either accepted or refused immediately. We do not bid on your behalf and there is nothing to set and leave running, so a lot closing while you are asleep will close without you.
The first bid on a lot is its starting price. After that, each bid must be at least the current price plus that lot's increment. Both figures are on the lot page, and the amount you must beat is worked out for you.
You may raise your own bid while you are already the highest bidder. Our own staff may never bid on lots we administer.
Each lot ends at its published closing time, shown in Kigali time (CAT, UTC+2). That time is fixed: a bid in the last seconds does not extend it, and a bid that arrives after it is refused.
The highest valid bid at that moment wins. There is no reserve and no minimum we quietly hold out for, so a lot can sell for its starting price. Nothing is negotiated afterwards.
Online Auctions24 does not take payment on this website. There is no card form and nothing to settle here. Money moves directly to us by bank transfer or mobile money, and our staff will tell you where.
Your winning bid is not necessarily the total you will pay. Taxes, a buyer's premium and administration charges may apply, and where they do they are set out in that lot's terms and in our published Terms of Service. Read them before you bid, not after.
We record the amount owed and its deadline, any deposit, and the receipt against which we verified your payment. Collection is authorised once payment has been verified, and a proof of payment you submit cannot afterwards be replaced or removed.
Lots are sold as they are. Inspect anything you intend to bid on: where a lot can be viewed and when is published on its own page, and asking is free.
If something has gone wrong with a purchase, write to us or telephone — the channels are on our contact page and answered in Kigali working hours. What we can and cannot do afterwards is set out in the Terms of Service and the Public Auction Regulation Code, both published on this site.
Approval is a telephone call from a person, so it happens in working hours and not in the minutes before a lot closes. If you think you will want to bid this month, register early and allow time for account approval and any required deposit verification.
Create a bidder account